Lilo & Co

ABN: 60 299 404 132

1. Your privacy is important. We take our responsibility for your privacy seriously and share responsibility for the security of your information with you, as set out in this policy. By using our website, https://www.liloandco.com.au ,  you consent to this policy.

2. Our privacy policy defines how we store, maintain, use and share your personal information. We are committed to handling personal information in accordance with applicable privacy laws, including the Australian Privacy Principles set out in Privacy Act 1988 (Cth) (“Privacy Act”). Personal information is defined in the Privacy Act 1988 as any information or an opinion about an identified individual, or a reasonably identifiable individual, whether the information or opinion is true or not, and in however manner the information or opinion is recorded.

3. By providing personal information, you agree to our storage, maintenance, use and disclosure of your personal information in accordance with this privacy policy. Where our privacy policy is changed, we will update the privacy policy on the website.

4. Collection​ of information :

   We collect personal information about you when you:

   • Submit a form
   • Send us a letter or email
   • Call or SMS us
   • View the website
   • Make a purchase through the website
   • Communicate with us via our social network profiles
   • Interact with our advertising
   • Apply for employment opportunities with us
   • We may also collect personal information from you through online analytics tools (eg Google Analytics), sharing tools, or cookies. If you do not wish information to be stored via cookies, you can disable cookies on your web browser.

5. What we collect :

   The types of personal information that we collect from you may include:

   • Name, age, date of birth and contact details (including residential or business address, delivery address, email address, telephone number);
   • Pet ownership details, shopping habits and preferences and details of products and services you have purchased from us;
   • Marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other); and
   • Device identification information (including, IP address, browser information, device information and standard web login information including cookies); and
   • Information contained in website application form submissions

   If you are an applicant for employment, we may collect further information. Including information relating to your employment history, working eligibility rights, suitability for the role you are applying for and your referee details.

6. Personal Data Disclosure​ :

   We collect personal information for the following purposes:

   • to send you marketing / promotional messages and other information that may be of interest to you and for the purpose of marketing (in accordance with the Spam Act 2003). We may use email, SMS, social media, or postal mail to send you direct marketing communications. You can opt out of receiving marketing materials from us through using the opt-out process provided (such as an unsubscribe link or deletion of your account);
   • to answer your questions and respond to your requests or enquiries;
   • to provide you with products, services or information that you have requested from us;
   • for record keeping and administrative purposes;
   • to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing services to you;
   • to improve and optimise our service offering and customer experience;
   • In compliance with our legal obligations, disputes resolution, or the enforcement of our agreements with third parties;
   • to send you reminders, notices, updates, security alerts, administrative messages, and other information requested by you; and
   • to consider an application for employment from you.

7. Links to other websites​ or mobile applications​ :

   This policy does not apply to any use of mobile applications or websites that we link to on this website. You should review and accept the privacy policies that apply to those services and should not rely on us to do that on your behalf.

8. Third Party Sites and Cookies :

   Our website or communications may contain links to websites which are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for any information on, or the privacy practices of, any third-party websites. We may collect device identification information when you use your computer, mobile phone, smart phone, tablet, or other device to access or interact with us through our online store and website.
   Our website uses cookies to help us provide you with a better experience. Cookies help provide additional functionality to the website and help us analyse site usage more accurately. We use the information obtained through cookies to better understand, customise, and improve your user experience on our website. You may configure your web browser to not accept cookies, although you may experience a loss of functionality as a result.

9. Sharing and Disclosure​ :

   We may share your information with service providers that we engage to deliver our services to you. Your personal information may be disclosed to parties outside Australia, such as cloud and hosting providers, contractors, social media tools, and other third parties. To the extent possible we will take reasonable steps to ensure that overseas parties deal with personal information in a manner consistent with Australian legislative standards. They may be subject to different privacy policies, and regulations.
   We may also disclose personal information to third parties including delivery service providers, manufacturers, suppliers, distributors, marketing and communications agencies, data analysts, IT service providers and any professional advisors (including legal and financial advisors).

10. Security​ :

    We take reasonable precautions to protect the security of your personal information, including password protected databases, and only sharing information with employees, contractors, and representatives of our business on a need to know basis. We cannot provide an absolute guarantee on the security of your personal information.

11. Disclaimer​ :

    While we take the measures outlined in this policy to protect your personal information, we will not have any liability arising from any unauthorised access to your personal information.
    We may collect personal information from third parties including through the acquisition of third party mailing lists and from organisations with whom we have an affiliation.

12. Managing your personal information​ :

    You are entitled to review, manage, and delete your account at any time. You can do this by contacting us.

13. Contact​​ :

    If you have a question or complaint about this policy or would like to know what personal information we store, you can contact us at info@liloandco.com.au .

14. Policy Date​​ :

    We reserve the right to make changes to this privacy policy from time to time. Changes and clarifications will take effect immediately upon their posting on the website. This policy was last updated in July 2021. By continuing to use our website, you consent to our use and disclosure of your personal information in the way we have described in this policy.