Shipping & Delivery.

1. We endeavour to get your order to you as soon as possible. Once your Purchase Order is placed, an estimated delivery time will be provided to you. Delivery times are estimates only and commence from the date of shipment, rather than the date of Purchase Order. Delivery times are to be used as guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed.The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Each package will be shipped using Hero Packaging Mailers which are 100% home-compostable made from 70-80% PBAT and 20-30% PLA.  For further information visit https://heropackaging.com.au

2. Date of delivery is quoted in good faith and in the light of conditions and circumstances prevailing at the time, but no responsibility is accepted by the company for delay due to strikes, lockouts, machinery breakdowns, shortage or unavailability of materials, delays in transport or any other cause beyond the company’s control. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we will make every effort to fulfil your Purchase Order.

3. In circumstances where you pre-order an item on the Website, the complete order will be shipped when all products become available.

4. The delivery fees are calculated from Lilo & Co’s principal place of business, unless otherwise expressly stated in writing.

5. Where Lilo & Co is unable to deliver the goods, it may charge you all costs and expenses associated with the delayed delivery.

6. Lilo & Co will be deemed unable to deliver the goods including where (without limitation):

   • you are unable or unwilling to accept the delivery;
   • the site where the delivery is to take place is deemed unsafe or unsuitable by Lilo & Co;
   • you do not pay the price for the goods in cash or by cheque or by credit card where the goods were supplied on a payment on or before delivery basis.

7. You will not be relieved of any obligation to accept the goods and to pay Lilo & Co for the goods by reason of any delay in delivery.

8. Lilo & Co has no liability for any loss or damage consequential or otherwise for failure to deliver the goods or for late delivery of the goods.

9. You indemnify Lilo & Co against any loss or damage you might suffer or incur arising out of delivery of the goods to anywhere other than a kerbside or road.

10. In the event that an item is lost or damaged in the course of delivery, Lilo & Co asks that you:

    • contact the delivery service provider directly to request a refund or claim on any insurance options available; and
    • contact us, outlining in what way the products were damaged in transit so we are able to determine if the delivery service provider should be removed.

11. You acknowledge and agree that Lilo & Co’s delivery drivers are not authorised representatives of Lilo & Co for any purposes arising under this clause. Lilo & Co may integrate delivery through the use of third party delivery companies. These third party delivery service providers and delivery companies are not authorised representatives of Lilo & Co for any purposes arising under these Terms. You acknowledge that Lilo & Co is not the provider of these third party delivery options and merely facilitates your interaction with the third party delivery service providers and delivery companies.

12. International Customs, Duties and Taxes

    Lilo & Co accepts no responsibilities or liabilities for deliveries after they have been left at your designated delivery address. Risk and title in the Goods pass to you on the date and time of delivery of the Goods to the delivery address provided in your order.

13. All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Lilo & Co is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other similar taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally. The delivery time to your destination will vary according to your postcode. Full details can be found at www.sendle.com.